We aim to be as open and transparent as possible around the information we collect when you visit our site, mobile site or mobile app (Site), including through the use of “cookies”.
This policy explains what cookies are and the different types of cookies we use.
1. What is a cookie?
1.1 Cookies are small text files they are stored by your browser onto your computer or mobile device. They are widely used in order to make websites work or work in a better, more efficient way. They can do this because websites can read and write these files, enabling them to recognise you and remember important information that will make your use of a website more convenient (eg by remembering your user preferences).
1.2 Most web browsers automatically accept cookies, but if you do not want information collected this way, you can manage the cookies we use via a simple procedure in most browsers that allows you to deny or accept the cookies feature (please read paragraph 8 below for more details about how to do this).
1.4 The two types of cookies we use are known as “session” cookies and “persistent” cookies. These may be cookies which we use and/or a third party uses.
1.5 Session cookie
A session cookie is used each time you visit our Site to give you a session ID. We use this type of cookie to link your actions on our Site and each session cookie will only last for a browser session. Each browser session will start when you open your browser window and finish when you close your browser window. After your visit to our Site all session cookies are deleted. Each time you visit our Site you will have a different session ID.
1.6 Persistent cookie
A persistent cookie has a longer lifetime than a session cookie and lasts for the period of time specified in the cookie (this will vary from cookie to cookie). This type of cookie will not be deleted when you close your browser window and will be activated every time you visit the site which created that particular persistent cookie.
To help you understand the cookies we use on our Site, we have classified each cookie as one of the following:
- strictly necessary cookie;
- performance cookie;
- functionality cookie; and
- targeting or advertising cookie.
3. Strictly necessary cookies
3.1 Why do we use strictly necessary cookies?
These cookies are essential to our Site in order to enable you to move around it and to use its features, such as remembering information you have entered on forms when you move to other pages within a browser session. Without strictly necessary cookies, we may not be able to provide certain services which you have asked for and our Site will not perform as smoothly as we would like it to for you.
3.2 How do I consent to use of strictly necessary cookies?
Accepting strictly necessary cookies is a condition of using our Site and by continuing to use our Site you agree we can place strictly necessary cookies on your device. If you reject these cookies then we cannot predict how our Site will perform when you visit it nor guarantee your security.
4. Performance cookies
4.1 Why do we use performance cookies?
Performance cookies collect information about your use of our Site and enable us to improve the way it works. For example, performance cookies will show us which are the most frequently visited pages on our Site, help us record any difficulties users have with our Site and show us whether our advertising is effective or not (but note that performance cookies do not collect information to display targeted advertising on other sites).
Performance cookies do not collect information that identifies you personally and all information that is collected by these cookies is aggregated and anonymous.
In some cases, we may use third parties to manage our performance cookies but we do not allow any third party to use these cookies other than for the types of purpose listed in this paragraph. For example, they do not remember information about you for the purposes of targeting adverts at you on other sites.
4.2 How do I consent to use of performance cookies?
Accepting performance cookies is a condition of using our Site and by continuing to use our Site you agree we can place performance cookies on your device. If you reject these cookies then we cannot predict how our Site will perform when you visit it nor guarantee your security.
5. Functionality cookies
5.1 Why do we use functionality cookies?
Functionality cookies allow us to remember the choices you make on our Site and to provide enhanced and more personal features. We also use functionality cookies to remember changes you have made to our Site, such as customising a certain webpage, remembering if we have already asked you to do something and for other services you request such as watching a video or commenting on a blog. All of these features help us to improve your visit to our Site.
Our functionality cookies will not track your activity on other sites.
In some cases, we may use third parties to manage our functionality cookies but we do not allow any third party to use these cookies other than for the types of purposes listed in this paragraph. For example, they do not remember information about you for the purposes of targeting adverts at you on other sites.
5.2 How do I consent to use of functionality cookies?
You can control our use of functionality cookies. We explain how you can manage the different cookies we use on our Site at paragraph 8. If you prevent the use of functionality cookies then this may mean that we cannot offer some services on our Site and may interrupt your enjoyment of it (for example, we may not be able to record your request not to prompt you to download our app). This may also mean we are limited in the scope of support we can offer you.
6. Targeting or advertising cookies
6.1 Why do we use targeting or advertising cookies?
We do not use targeting or advertising cookies. Nor do we allow any third parties to place targeting or advertising cookies on our site.
6.2 How do I consent to use of targeting or advertising cookies?
No consent required.
7.1 We use some third parties such as Google, Optimizely etc. to gather information about how users use our site or to control the content we show to compare the clarity of one design over another.
7.3 To disable or reject third party cookies you must go to the relevant third party’s site. We have explained how you can control third party cookies on your browser for the main web browsers at paragraph 8 below.
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8. How do i control cookies?
8.1 You can control which cookies you get and which you keep on your device. Unless you have managed your cookies via your browser settings so that it will refuse our cookies, our system will issue cookies when you visit our Site. This paragraph explains how you can control which cookies we use.
8.2 Any cookies which we used before you have adjusted your cookie preferences will remain on your device and you should adjust your browser settings to manage these cookies (please see below for more information on how you can do this).
8.3 Please note that by deleting cookies or disabling future cookies you may be unable to access certain areas or features of our Site and it will mean that settings such as your stored username and password may have to be reset. If you adjust your cookie settings this will also affect the other sites you visit and if you visit our Site from another device you will have to set your cookie preferences again.
8.4 Adjusting your browser settings
We have included links below to direct you to the pages of the main web browsers sites which provide details about changing your browser settings. For information on how to control cookies on web browsers which are not included below or on other devices which you use to view our Site (such as on mobile phones and other mobile devices) please refer to your user manual.
All of the major browsers offer tips and guidance for managing the cookies available on your browser including:
There are also lots of different third party browser plug ins and extensions available which you can download to make it easier to see and control your cookies. We have included a list of examples of these for the main browsers below:
9. Where can i get more information about cookies?
10. Flash cookies
10.1 We may in certain situations use Adobe Flash Player to deliver special content such as video clips or animation. To improve your user experience, Local Shared Objects (commonly known as ‘flash cookies’) are employed to provide functions such as remembering your settings and preferences. Flash cookies are stored on your terminal but they are managed through a different interface than the one provided by your web browser. This means it is not possible to manage flash cookies at browser level, in the same way you would manage cookies.
10.2 You can access Your Flash management tools from Adobes website directly. The Adobe Site provides comprehensive information on how to delete or disable Flash cookies – see www.adobe.com/products/flashplayer/security for further information.
10.3 Please be aware that if you disable or reject Flash cookies for our Site, you may not be able to access certain features of our Site, such as playing video content or using services that require you to sign in.